Frequently asked questions

You can send a booking request directly through the form on each property page. Our team will come back to you quickly to confirm availability, approve your request and tailor the services that go with it.

No. At AEC Collection, we approve every request manually, so that we can guarantee the property is genuinely available and adjust the organisation of your stay to your needs. That approval is quick, however.

We come back to you as quickly as possible: every request is handled by a dedicated agent.

Yes. Subject to approval by the AEC team, it is sometimes possible to place a temporary hold, for a period agreed with your agent, before confirming the booking.

Every property on our site is rigorously selected by our team against demanding standards. We know our local partners personally and watch over the quality of the places we offer.

AEC Collection offers an exclusive selection of prestige chalets, villas, country houses and apartments in the finest Alpine and Mediterranean destinations (the French Riviera and Corsica) and in Provence.

Some properties accept pets, but this always requires the owner’s prior agreement. Please mention it at your very first contact so that we can check the specific conditions (size, number, any additional security deposit).

Services vary from one property to another: household linen, end of stay cleaning, personal welcome, welcome hamper, champagne (in winter), transfers, private chef and more. Everything included is listed on the property page. Additional services can be arranged on request.

Of course. Our team is at your disposal to arrange services à la carte: private transfers, ski equipment hire, wellness treatments, childcare, a private chef, sporting or cultural activities and more.

In some cases, and depending on the property’s availability, a viewing can be arranged beforehand. Contact us to discuss it.

Yes. The rates shown correspond to the rental price for the length of stay selected, excluding any extras added (tourist tax, cleaning, linen and so on) and additional services or activities.

Yes. A compulsory deposit is required to confirm and validate your booking. The balance is generally due 45 days before arrival, unless particular conditions are set out in your booking hold and your rental agreement. If the booking request is made just before the balance is due, the full amount of the booking will be payable.

You will be asked for one payment for the deposit and one payment for the balance of the rental. Any particular request regarding payment terms depends on the agreement of the owner or the property manager. Do discuss it with our team when your booking is validated.

All payments, deposit and balance alike, must be made by bank transfer or by card

Cancellation conditions vary according to the property, its owners and the rental period. They will be set out clearly before confirmation. We also recommend taking out travel cancellation insurance for greater peace of mind.

Tourist tax is payable in addition, on site or in advance, according to the terms of each property. The amount is given when the booking is confirmed.

In high season, the minimum is generally 7 nights. In mid and low season, some properties can be rented for shorter stays.

You are welcomed by one of our local partners, present on site. An inventory of condition is drawn up and all the practical information is passed on to you. For certain properties, a self check-in can be arranged on request.

Yes, we adapt to your arrival times. Simply let us know in advance.

It depends on the property. End of stay cleaning is often included, but it is sometimes optional. Some properties also include cleaning during the stay (particularly at the top of the range, or in the mountains in winter). This is always stated on the property page.

It depends on the property and must be approved beforehand. Please tell us about your plans when you make your request, so that we can point you towards a suitable place and obtain the necessary permissions.

You can use our filters (location, number of guests, budget, facilities) or contact us directly to be guided in your choice. We know every property and can advise you according to what you are looking for.

Yes. Although the heart of our selection lies in the Alps, the French Riviera, Corsica and Provence, we can arrange stays in other regions of France, including major cities such as Paris, and abroad. Do tell us about your plans.

Yes. AEC Collection is also about the art of finding. We enjoy a challenge and track down places to stay that are made to measure for what you have in mind, even when the property you are after is not yet listed on our platform.

From the moment your booking is confirmed, you are bound by the cancellation and amendment conditions set out in the rental agreement. Unless a specific arrangement is made with the owner, the terms of the agreement apply. We recommend taking out cancellation insurance through our partner, so that you can be reimbursed if you meet their conditions.

You have a dedicated contact for the whole of your stay. Our team remains available to step in should the need arise.

AEC Collection is an independent French company, founded and led by a team of experienced and complementary partners. Coming from tourism, digital marketing and property, we know intimately the homes we offer and build relationships of trust with our clients, our owners and our professional partners. Our promise: to combine high standards, flexibility and personal attention at every stage of your stay.

Our selection highlights the Alps, the French Riviera, Corsica and Provence: the regions we come from. But our expertise does not stop there: we can assist you across every region of France (including Paris) and internationally. Our searches are always made to measure, according to your specific needs.

You are in the right place. At AEC Collection, we are finders. Beyond our online selection, we are able to search out a property or a destination that answers your request exactly, even if it does not yet appear on our platform. Do you have a particular wish or constraint? Tell us about it: we enjoy a challenge.

Yes. We work regularly with travel agencies, concierge companies, event organisers, architects and consultants. If you are a professional, contact us to explore a suitable collaboration.